The Veritas Standard Appliance Support is an extended service plan designed to ensure your NetBackup appliance operates at peak performance. This service includes on - site maintenance, parts replacement, and labor for a duration of five years. With a predictable total cost of ownership, you can rest assured that your system will be kept in optimal condition. The service also provides access to new releases, a web knowledge base, and phone support, ensuring you have the resources you need to resolve any issues quickly and efficiently.