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Privacy Policy

At A5 IT (A5 Capital Partners LLC), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you interact with our website (a5it.com) and related services, including SMS communications.



1. Information We Collect

When you create an account, place an order, request support, or subscribe to updates, we may collect:

- Name and contact information (email address, phone number)

- Billing and shipping addresses

- Payment information (processed securely through third-party gateways such as Authorize.Net or Plaid)

- Communication preferences and consent records (including SMS opt-in status)

- Device, browser, and activity information for website analytics and fraud prevention

We do not store full payment card details on our servers.



2. How We Use Your Information

We use your information to:

  • - Process and fulfill orders and service requests

  • - Communicate regarding your purchases, account, or inquiries

  • - Send account notifications, delivery updates, and customer support messages

  • - Deliver optional marketing communications (only if you have opted in)

  • - Improve our services, website experience, and security measures



3. SMS Messaging and Consent

By opting in to receive SMS messages, you consent to receive text communications from A5 IT related to:

  • - Account notifications

  • - Order and delivery updates

  • - Customer care follow-ups

  • - Promotional offers (if opted in)

  • - Two-factor authentication messages

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, or text HELP for assistance.

SMS consent is not shared with third parties or affiliates.



4. Sharing of Information

We share your information only with trusted service providers that help us operate our business, such as:

  • - Payment processors (Authorize.Net, Plaid)

  • - Shipping and logistics partners

  • - IT and cloud service vendors for secure data management

We do not sell or rent your personal information to any third party.



5. Data Retention

We retain your data for as long as necessary to fulfill orders, provide customer support, and comply with legal and accounting obligations.



6. Security

We maintain administrative, technical, and physical safeguards designed to protect your information. However, no online system is completely secure, and we encourage users to take appropriate measures to protect their credentials.



7. Your Rights

You may request access, correction, or deletion of your personal information, or withdraw consent for marketing communications at any time, subject to applicable law.



8. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
📧 [email protected]
đź“Ť 1515 E Woodfield Rd STE 200, Schaumburg, IL 60173