The Veritas Essential Appliance Support - Extended Service (Renewal) provides a full year of dedicated service, including 24 x 7 x 4 Hour on - site maintenance, parts, and labor. This service is designed to support various Veritas appliances, ensuring that you receive timely assistance and repairs without the need for travel. With a response time of just 4 hours, you can trust that your operations will remain efficient and productive. The service covers configurations such as 480TB with 4TB drives, ensuring that your critical systems are always up and running. Enjoy the confidence that comes with having expert support at your fingertips, ready to handle any mishaps that may arise.