Sophos Enhanced Plus Support - Renewal/Upgrade provides 24/7 technical support for a duration of 6 months. This service is designed to give you peace of mind with dependable email support and access to a web knowledge base. It includes software maintenance, remote assistance, and updates for new releases, ensuring that your Sophos Firewall SW/Virtual Appliance operates at peak performance. With unlimited cores and RAM support, this service is ideal for organizations seeking robust technical support.