The HPE Pointnext Tech Care Essential is a post - warranty service designed to enhance the value of your Hewlett Packard Enterprise equipment. This service provides 24 x 7 x 4 Hour on - site maintenance, including parts and labor, ensuring that your systems remain operational and efficient. With a service duration of 2 years, it includes features such as parts replacement, remote diagnosis, and visual remote guidance. The 4 - hour response time for parts and labor within a 100 - mile radius ensures timely support, minimizing downtime and maximizing productivity.