HPE Pointnext Tech Care Critical Service is designed to provide operational support for HPE products, enabling IT teams to focus on innovation rather than reactive problem - solving. This service includes 24/7 access to product - specific specialists, general technical guidance, and multiple support channels such as telephone, forums, and real - time chat. With a commitment to reducing risk and enhancing efficiency, HPE Tech Care ensures that customers receive expert assistance tailored to their specific workloads. The service features on - site support with a 6 - hour repair time, covering parts and labor, and is compatible with a range of HPE server models. Additionally, customers benefit from self - service tools and a personalized digital experience through the HPE Support Center, which helps manage assets and optimize performance from edge to cloud.