HPE Foundation Care Service provides comprehensive hardware and software services designed to enhance the availability of your IT infrastructure. This service includes remote diagnosis and support, as well as onsite hardware repair when necessary. With a focus on resolving hardware and software issues for HPE and selected third - party products, HPE technical resources collaborate with your IT team to ensure efficient problem resolution. The service features a Next Business Day (NBD) response time, ensuring that any required replacements are shipped promptly. This extended service agreement is valid for one year and is available 9 hours a day, 5 days a week, providing peace of mind and reliability for your IT operations.