The Eaton Tripp Lite Series 3-Year Extended Warranty and Technical Support provides comprehensive coverage for SU 0-3000 VA External Battery Modules (EBMs). This warranty includes a depot exchange service, where customers can notify Eaton of a defective unit, and Eaton will ship a replacement unit overnight. Upon receiving the new unit, customers return the defective one via ground shipment, with all freight costs covered by Eaton. This service ensures minimal downtime and peace of mind for users of UPS systems below 5 kVA or non-hardwired units.