The Cisco Meraki Return Material Authorization (RMA) service is an optional add-on designed for customers with active licenses. This service ensures that eligible hardware can be replaced quickly, with advance parts replacement available. The RMA service offers full unit replacement and optional onsite resources, ensuring minimal downtime. It is important to note that this service does not include additional service delivery elements provided by the Software Support Service and is only available for purchase when an existing software support service contract is in place. The service operates 8 hours a day, 5 days a week, with a next business day response time for requests made before 3:00 p.m.